AI Agent · Medical Centers & Clinics

24/7 patient conversations, powered by AI

AI agent purpose-built for medical centers, clinic networks, and other healthcare providers. Answers patients, matches them with the right doctor, and books appointments — built by a team with medical background.

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24/7
Always on
< 6s
Response time
∞
Concurrent chats
ai
Support365 Agent
Online · responding instantly
Capabilities

Everything an AI agent should be

Eight core capabilities, six layers of customization, and a clear four-step path to launch.

// 01

Instant responses

No wait time, no queues. Customers get immediate, accurate answers 24/7.

// 02

Multilingual support

Communicate with customers in their native language automatically.

// 03

Contextual understanding

Understands free-form language — with typos, abbreviations, and a thought split across several short messages — and replies keeping context through the dialogue.

// 04

Seamless handoff

Smoothly transfers complex cases to human agents when needed.

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Who we serve

Built for healthcare providers

From private clinics to nationwide networks — our AI agent is built by a team with medical background and understands healthcare workflows.

Private clinics & medical centers

Patient inquiries about services, doctor selection, appointment booking, procedure preparation, and reminders.

Clinic networks

Unified 24/7 patient support across all locations, routing to the nearest branch, and cross-clinic scheduling.

Dental clinics

Answers about procedures and pricing, pre-visit prep, hygiene reminders, and follow-up care coordination.

Diagnostic centers & labs

Test scheduling, preparation instructions, result-ready notifications, and referral-based routing.

See who we serve
Our approach

An AI agent built as an extension of your team

We're not just a tool vendor. We're a long-term partner — guiding your AI from pilot to scale.

Ready to launch AI in your clinic?

Let's talk about your patient flows, integrations, and timeline.

Get started Telegram us
Capabilities

What makes our AI agent special

Advanced capabilities designed for real business needs.

// 01

Instant responses

No wait time, no queues. Customers get immediate, accurate answers 24/7.

// 02

Multilingual support

Communicate with customers in their native language automatically.

// 03

Contextual understanding

Understands free-form language — with typos, abbreviations, and a thought split across several short messages — and replies keeping context through the dialogue.

// 04

Seamless handoff

Smoothly transfers complex cases to human agents when needed.

// 05

Deep analytics

Track conversations, identify trends, and gain insights into customer needs.

// 06

Flexible to changes

Update settings, scripts, and knowledge base at any time.

// 07

Extended capabilities

Finds the right doctor by name, specialty, or a description of the complaint; creates, modifies, and cancels appointments; analyzes available slots; offers alternatives.

// 08

Always up-to-date information

Provides only current information based on your live business databases.

// 09

Emergency awareness

If a message shows signs of a condition that needs urgent care, the assistant immediately stops the normal flow and shares emergency contacts.

// 10

Callback requests 24/7

At night and on weekends the assistant takes a callback request — in the morning the contact center gets a ready card: who, about what, which number. No request dissolves in silence.

Process

How Support365 works

From data integration to continuous improvement — a clear path to launch.

01

Connect your data

Services, prices, schedules, FAQ, CRM. Cloud or on-premise / VPN deployment. Database synchronization between agent and server.

02

Configure scenarios

Conversation flows tailored to your business and the types of customer requests you receive.

03

Integrate & launch

Embed on your site and messengers, run a pilot, refine. Flexible APIs to interact with your internal systems.

04

Continuously improve

Ongoing optimization of responses based on real customer dialogues and feedback loops.

Customization

Tailored to your business

// 01

Brand voice

Match your company's tone and communication style perfectly.

// 02

Custom workflows

Design conversation flows that align with your business processes.

// 03

Deep integration

Connect with your existing CRM, helpdesk, and business tools.

// 04

Data control

Full control over what information the AI can access and share.

// 05

Smart escalation

Define rules for when and how to involve human agents.

// 06

Custom reporting

Get the metrics and insights that matter most to your business.

Business value

Why it's valuable for you

Transform your customer communication and operations.

Reduces workload on call centres and support teams
No requests are lost at night, on weekends, or during peak hours
Customization to your needs, scale, and technical stack
Fast, accurate answers based on your own data
Scales without hiring additional staff
A consistent communication style with customers across all channels
Ability to collect and analyse customer information
Fast, efficient way to communicate, including sending updates and notifications

Ready to launch AI in your clinic?

Let's talk about your patient flows, integrations, and timeline.

Get started Telegram us
Who we serve

Built for healthcare

Our AI agent is built specifically for healthcare — from private clinics to nationwide networks and specialty centers.

Private clinics & medical centers

Patient inquiries about services, doctor selection, appointment booking, procedure preparation, and reminders.

Clinic networks

Unified 24/7 patient support across all locations, routing to the nearest branch, cross-clinic scheduling, and reporting.

Dental clinics

Answers about procedures and pricing, pre-visit preparation, hygiene reminders, and follow-up care coordination.

Aesthetic & cosmetology clinics

Procedure consultations, doctor selection, contraindications screening, and pre/post-treatment guidance.

Diagnostic centers & laboratories

Test scheduling, preparation instructions, result-ready notifications, and referral-based routing.

Rehabilitation & recovery centers

Program consultations, admission workflow, session scheduling, and adherence reminders.

Ready to launch AI in your clinic?

Let's talk about your patient flows, integrations, and timeline.

Get started Telegram us
About the project

An AI agent built as an extension of your team

Support 365 AI is a smart AI agent for medical centers and clinics that communicates with your patients 24/7, answers questions, helps them find the right doctor, and books appointments — all fully adapted to your clinic's specifics.

We saw that many companies struggle to manage increasing customer communication while maintaining the level of service their clients expect. Our objective was to develop an intelligent, reliable AI agent that becomes a real extension of the team — handling conversations, supporting customers, and allowing business owners to focus on strategy and growth.

From the beginning, we aimed to offer more than a technical solution. We are building a complete service package that supports businesses at every stage — from implementation and customization to ongoing optimization and improvement. We see ourselves not simply as a provider, but as a long-term partner.

Our mission

Make advanced AI accessible, practical, and human-centred.

To help business owners deliver consistent, high-quality service to their customers. By combining automation with thoughtful design and human-centred thinking, we make advanced AI accessible, practical, and easy to integrate into daily operations.

What drives us

Team with medical background

Our team includes specialists with medical background. We know clinical workflows, patient communication standards, and healthcare-specific requirements.

Result-oriented

We focus on real metrics: reduced response time, higher CSAT, lower support workload.

Partnership approach

We work closely with each client — from pilot launch to scale. Your success is our success.

Continuous improvement

We constantly analyze performance, gather feedback, and optimize the system for the best results.

Enterprise-grade

Security by design

Your data protection is our top priority. We implement industry-leading security measures.

Data encryption

All data is encrypted at rest and in transit using AES-256 and TLS 1.3 protocols.

Regulatory compliance

Full compliance with GDPR, SOC 2, and other international data protection standards.

Privacy by design

Privacy is built into every layer. Access to personal appointment data opens only after identity is confirmed with a one-time SMS code.

Secure infrastructure

Hosted on enterprise-grade cloud infrastructure with redundancy and 99.9% uptime.

Audit & logging

Comprehensive audit trails for all interactions, decisions, and configuration changes.

Access control

Role-based permissions ensure only authorized people access sensitive data and settings.

Ready to launch AI in your clinic?

Let's talk about your patient flows, integrations, and timeline.

Get started Telegram us
Get in touch

Ready to get started?

Tell us about your clinic and we'll show you how a Support365 AI agent fits in.

Contact us directly

Email
[email protected]
Telegram
@wwwsupport365ai_bot

Join clinics and medical centers already using AI to deliver exceptional 24/7 patient support and appointment booking.

FAQ

Frequently asked questions

Quick answers to common questions about implementation and capabilities.

A typical pilot launches in 2-4 weeks. Time depends on the complexity of integrations, the volume of source content for the knowledge base, and the desired conversation scenarios.

We support both cloud-based deployment and on-premise / VPN deployment inside your infrastructure — depending on your security requirements.

Messengers — Telegram, WhatsApp, Viber, Instagram, Facebook Messenger; a web widget on the clinic's website; and any external platform via API — from a mobile app to a patient portal. All channels are served by a single core: same data, same rules, one dialogue archive.

When a request goes beyond the configured scenarios, the agent smoothly hands off the conversation to a live operator while preserving full conversation context.

Yes. We provide flexible APIs to connect with CRMs, helpdesk systems, booking platforms, and internal databases.

We continuously analyze real conversations, gather feedback, and refine the AI agent's responses, scenarios, and knowledge base.

No. It navigates — doctor, service, booking, information — and stops firmly at the line of medical consultation. It never invents doctors or answers: facts come only from the clinic's data, and when data is missing it honestly says so and offers to connect a human.

No. In closed and managed deployments, conversation content is never shared with external AI services at all. When cloud models are used, data-processing terms are fixed by contract at rollout — training public models on clinic data is not part of them.